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Refunds & Cancellations

Nothing in these Terms & Conditions regarding Bosque’s Refund, Exchange and Cancellation policies affect your Statutory Rights.


Refund policy

Refund policy on un-damaged plants:
Unused, unopened, and undamaged plants purchased directly from Bosque can be returned within 14 (fourteen) calendar days of your order delivered.
To start your return process, please email our Customer Support team (hello[at]mybosque.com) with your order number to expedite the process. Please note that a €7.00 return shipping and restocking fee per order will be deducted from the refund.

Refund policy on damaged plants:
Damaged plants purchased directly from Bosque can be returned within 14 (fourteen) calendar days of your order delivered. Customers who have received plants that are damaged or show signs of being ill (e.g. pest, fungal or bacterial issues) also have the option to receive a replacement or store credit.
To start your return process, please email our Customer Support team (hello[at]mybosque.com) with your order number and include (i.e. attach) photos showing the damage or plant illness to expedite your return process. Returns posted back to Bosque, due to damage or plant illness, do not have a return shipping or restocking fee applied. There is no need to return the damaged plant(s) when a replacement or store credit is provided.

Refund policy on undamaged pots, tools or other care products:
Unused, unopened, and undamaged plant care tools and accessories purchased directly from Bosque can be returned within 14 (fourteen) calendar days of your order delivered.
To start your return process, please email our Customer Support team (hello[at]mybosque.com) with your order number to expedite the process. Please note that a €7.00 return shipping and restocking fee per order will be deducted from the refund.

Refund policy on damaged or defective pots, tools or other care products:
Damaged or defective plant care tools and accessories purchased directly from Bosque can be returned within 14 (fourteen) calendar days of your order delivered. Customers who have received items that are damaged or show signs of being defective also have the option to receive a replacement or store credit.
To start your return process, please email our Customer Support team (hello[at]mybosque.com) with your order number and include (i.e. attach) photos showing the damage or defect to expedite your return process. Returns posted back to Bosque, due to damage or defect, do not have a return shipping or restocking fee applied. There is no need to return the damaged item(s) when a replacement or store credit is provided.

Refund policy on physical and e-gift cards:
All physical gift card and e-gift card purchases are final.


Exchange policy

Exchanges are not possible with Bosque:
At this time, we do not allow plant care tools, accessories or plant exchanges.
If you’d like to return an unused, unopened, and undamaged plant care tool or accessory and purchase a different one, please contact Customer Support to start the returns process. Please note that returns of unused, unopened, and undamaged plant care tools and accessories are subject to a €7.00 return shipping and restocking fee per order.


Cancellation policy

Cancellations are possible with Bosque:
You can make a change or cancel your order before it has been dispatched for delivery. If you have not yet received the confirmation email that your order is ready for dispatch, you can contact our Customer Service (hello[at]mybosque.com) with your order number, to cancel or change your order. Order changes cannot be made to an order once it has been dispatched and you have received that email notification.
Plant orders are an exception to the right of withdrawal, as they fall under the category of perishable goods that can deteriorate or spoil quickly. You can find more information regarding your right of withdrawal within our terms and conditions.


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